Refund Policy

Effective Date: 30 Aug 2024

At Onixe LLC, we strive to provide excellent service and ensure customer satisfaction. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which customers may be eligible for a refund.

Service Fees

Non-Refundable: All service fees paid to Onixe LLC for the management of short-term rental properties, including but not limited to listing creation, guest communication, booking management, and property maintenance, are non-refundable. Once a service is provided or initiated, it is considered final and non-refundable.

Exceptional Circumstances

Refund Eligibility: In the event of a service failure on our part, such as a failure to manage bookings as agreed, you may be eligible for a partial refund. Refund requests must be submitted in writing to [Insert Contact Email] within 30 days of the incident.

Refund Process

• Assessment: Upon receiving a refund request, we will assess the situation and determine eligibility. If a refund is approved, it will be processed within 14 business days.
• Payment Method: Refunds will be issued to the original payment method used during the transaction.

No Refunds for Canceled Reservations

Onixe LLC does not provide refunds for reservations canceled by guests or property owners. Any cancellation fees or penalties imposed by platforms like Airbnb and Booking.com will be the responsibility of the property owner.

If you have any questions or concerns about our Refund Policy, please contact us at contact@onixellc.com.